Frequently Asked Questions (FAQ)
General Questions
What is an International Driving Permit?
An International Driving Permit (IDP) is a document that translates your driver's license information into multiple languages, allowing you to drive legally in foreign countries.
How long is an IDP valid?
Our International Driving Permits are valid for one year from the date of issue, in accordance with international regulations.
Do I need an IDP to drive abroad?
Many countries require foreign visitors to have an IDP along with their national driver's license. It's recommended to have one even if it's not strictly required.
How quickly will I receive my IDP?
Digital IDPs are delivered instantly via email. Physical cards and booklets are shipped within 24 hours, and delivery time depends on your location.
Refund and Delivery Questions
Can I get a refund for a digital IDP?
No, refunds are not allowed for digital IDPs as they are delivered instantly, and the service is considered fully rendered upon purchase.
What if my physical IDP is delayed?
Delivery times for physical IDPs are estimates and not guaranteed. Delays of up to 4 weeks are non-refundable. If your IDP has not arrived after 4 weeks, please contact us at support@driveabroad.org.
What if my physical IDP is lost or damaged?
If your physical IDP is lost in transit or arrives damaged, please contact us with proof of the issue. We will either issue a replacement or provide a refund at our discretion.
Privacy and Security Questions
How is my personal information protected?
We use encryption to secure your data during transmission and storage. Only authorized personnel have access to your information, and we partner with trusted third-party providers for payment processing and shipping.
Do you share my data with third parties?
No, we do not sell, trade, or share your personal information with unauthorized third parties. Your data is only used to process your order and improve our services.
Contact Information
For further questions or concerns, please contact us at:
Email: support@driveabroad.org